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Account Manager Servicing - BlackRock

Locatie: Amsterdam

BlackRock organisation
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

Business Unit Overview
The Institutional Client Business (ICB) Team in The Netherlands oversees over 110 clients with combined assets under management of approximately $200 billion. Our client base includes pension funds, insurers, corporations and pension service providers. For these clients we manage a variety of fiduciary, multi-asset, liability driven and single strategy investment portfolios. Within ICB NL the Account Manager Servicing Team is responsible for the daily client servicing and contacts.

Job Purpose/Background
The Account Manager Servicing will take responsibility for the servicing of a number of existing institutional clients and ensure a consistent delivery of a high quality service. He/she supports account managers in eg.  preparation for account review meetings and other account management tasks. Furthermore, he/she takes part in projects, either to improve our service to existing clients (‘client coverage’), or to initiate new opportunities to existing and new clients (‘business development’)..

Besides the close cooperation with the account management team (in Client Coverage and/or Business Development), the Account Manager Servicing works closely together with the Client Service Management (CSM) team.

Key Responsibilities:

Partner with clients

  • Responsible for maintaining and strengthening relationships with existing clients through the delivery of high quality service and maintaining a rigorous attention to detail;
  • First point of contact for any service related requests and queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high quality;
  • Have a clear understanding of clients’ service requirements, storing details in CRM systems and imbed servicing in internal processes and procedures;
  • Ensure clients understand and are satisfied with BlackRock’s services by effective communication of available resources and key benefits, such that the service is in line with our commercial objectives;
  • Maintain and strengthen relationships with existing clients by meeting and exceeding client expectations.

Partner with Account Managers (Client Coverage and Business Development)

  • Together with Account Managers (Client Coverage) form a close partnership on assigned client set;
  • Assist the Account Managers (Business Development) on new business opportunities;
  • Assist relationship managers in leveraging service delivery functions effectively and appropriately to increase client service quality.
  • Assist in preparing presentation materials for account reviews and sales plan management;
  • Assist in value-added account management tasks where possible.

Internal partnership

  • Ensure sufficient familiarity with BlackRock’s existing products and operational processes to aid query resolution and assist with the design and delivery of external communication/reporting;
  • Partner with internal teams to support the client on-boarding and change management process;
  • Partner with internal operational teams such as the Client Service Management team to formulate service enhancements and take part in internal projects aimed at service enhancement.

Teamwork

  • Review own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives;
  • Embrace teamwork and contribute to an open and collaborative culture within the team, and within the wider BlackRock organisation.

Key skills

  • 3-5 years experience in working in the financial client servicing discipline, a self-starter who can quickly analyse client service needs and focus on an efficient and effective service to institutional clients and an accompanying high volume of service requests;
  • excellent organisational and prioritisation skills with a proven ability to handle multiple tasks at once and keep attention to detail at all times;
  • a high regard to risk management in a process driven, risk controlled environment;
  • exhibit drive to meet and exceed client expectations and to develop BlackRock’s competitive status as a leading client service provider;
  • ability to network and develop relationships with pension managers, consultants, administrators and other third party stakeholders, and to communicate and interact effectively with colleagues at all levels within BlackRock when organising the delivery of client service needs;
  • demonstrate a confident project management style;
  • proactive, people oriented team player with good listening and networking skills, an enthusiastic, upbeat communication style and a passion for success;
  • an understanding of the Dutch pension fund market, investment industry and competitive landscape;
  • fluency in Dutch is required and additionally proficient English language skills are needed;
  • Economics or Finance degree/qualification is preferable.

Interested?
Are you interested in joining the Institutional Client Business team in The Netherlands? Please send your resume and motivation letter to jeroen.visser@blackrock.com.

Location:
Amsterdam

Information and application:

Apply:

Please send your application for Account Manager Servicing at BlackRock in Amsterdam including your CV via jeroen.visser@blackrock.com

Job posted

13 juni 2019

More information:

For more information please contact Jeroen Visser via jeroen.visser@blackrock.com

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Contactgegevens

CareerGuide

Argonweg 14
1362 AA Almere

Postbus 60184
1320 AE Almere

Tel: 036 - 7440 136

KvK 32090652
ING Bank NL91INGB065.42.67.456
BTW NL.8106.57.041.B01

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Nienke Smit   Pieter Lammers
Nienke Smit
n.smit@careerguide.nl
06-41454957
  Pieter Lammers
p.lammers@careerguide.nl
06-41454956
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