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Business Process Manager Client Onboarding - NN Investment Partners

Locatie: The Hague
In this role you will ensure our clients have a smooth onboarding process. In addition to driving the process, you will also be continuously evaluating and improving it.

Do you want to lead the onboardings of large asset management clients? Do you have a combination of outstanding organizational skills, eye for detail and a commercial mindset? And do you want to work in a dynamic and international organization with demanding clients? This might be the perfect role for you!

Within NN Investment Partners we are looking for a Business Process Manager focusing on client onboarding. In this role you will ensure our clients have a smooth onboarding process. In addition to driving the process, you will also be continuously evaluating and improving it.

Your impact as a Business Process Manager Client Onboarding at NN IP

  • You will focus on coordinating the onboarding of new clients and complex transitions of existing ones. Our clients are global financial institutions, such as pension funds, insurance companies, and distribution partners. You will be responsible for ensuring that all onboarding aspects are correctly managed, from the investment management agreement to the operational set-up on our systems.
  • You will play a key role in improving the onboarding experience of our clients, which means that some of your responsibilities will be project related. You will also be expected to pro-actively look for innovative ideas in order to enhance the existing process.
  • You will support sales initiatives in order to ensure that we can deliver on our promise to clients.
  • You will work closely with many internal and external stakeholders, as you will have a central role in the coordination of the process.

Critical skills of a Business Process Manager Client Onboarding
Your most important quality? You have good organizational skills, preferably you have experience with process optimization and project management. We are looking for someone with:

  • University level and >7 years of work experience
  • Knowledge of the asset management industry
  • Experience with mid- and back-office activities and in a commercial environment is a plus
  • Analytical skills and the ability to structure processes, lean six sigma is a plus
  • Pro-active and result driven
  • Strong communication skills in English and Dutch (verbal and written)

We also care about you
As our Business Process Manager, you care for our customers, and we take care of you by providing you with great career development opportunities and an exciting working environment with countless possibilities to grow professionally. For your career development, we facilitate:

  • On-the-job training and vocational training via our Learning & Development Centre
  • Industry-specific conferences (both in the Netherlands and internationally)
  • In-house training and personal skills training

Our team is a key contributor to NNIP’s ambition to deliver 1st decile customer experience. The team oversees the complete value chain for our customers from the moment they are still a prospect to the moment they (unfortunately) decide to leave us. In addition, the team acts pro-actively on relevant trends and developments and collaborates strongly with international sales offices and other stakeholders. Our team is quite heterogenous in terms of ages, seniority levels and backgrounds. We believe that diversity leads to new and innovative ideas.

Clear conditions
We offer you modern employment conditions and generous employee benefits. For example, you have the option of taking extra vacation days. You will receive your holiday allowance and a 13th month  with your salary every month, without restriction and readily available to you. You will work from our office located in The Hague, which offers an easy connection with public transport or via the A12.

How to apply?
Are you seeking a dynamic position in an organization where you are constantly challenging yourself? Then we would like to meet you. Upload your resume via the apply button.

Our purpose
Thanks to your efforts, we make our financial services relevant and more personal. You help us go above and beyond when providing the very best customer service. We believe in the importance[ZF(1]  of customer satisfaction and consistently serving our customers to the best of our abilities. They are at the core of our company values and our most important motivator. As a company, we have set up a number of subsidiaries as we have grown: NN, NN Investment Partners, Nationale-Nederlanden, OHRA, ABN AMRO Insurance, BeFrank, Zicht, AZL and Movir.

The Hague

Information and application:


Please send your application for Business Process Manager Client Onboarding at NN Investment Partners in The Hague including your CV via our website.

Job code:


Job posted

10 september 2019
Apply Now

More information:

Questions? Please contact Femke Zeeman.

Femke Zeeman
m. 0031 6 51 50 97 66

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Transistorstraat 7
1322 CJ Almere

Postbus 60184
1320 AE Almere

Tel: 036 - 7440 136

KvK 32090652
ING Bank NL91INGB065.42.67.456
BTW NL.8106.57.041.B01

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