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Client Experience Specialist - NN Investment Partners

Locatie: The Hague
You will contribute to NNIP’s Ambition 2022 to deliver top decile client experience by making sure that new clients are correctly onboarded and that changes in client’s portfolios are implemented.

Description of the role
The Client experience specialist will contribute to NNIP’s Ambition 2022 to deliver top decile client experience by:

  • Making sure that new clients are correctly onboarded and that changes in client’s portfolios are implemented. This involves coordination with a lot of departments from legal to portfolio management to operations.
  • Realizing improvements of our client related processes by structurally looking at processes that affect our clients, analysing them and coming up with ways to improve them for our clients.
  • Contributing to the idea generation to launch initiatives to increase our customer experience. The Client experience & support team has a coordinating role to get initiatives from idea to result.
  • Ensuring that we communicate pro-actively to our clients about important developments, such as the impact of new regulations, market events and organizational changes.
  • Empowering local client servicing staff of our sales offices, so that they can service their clients.

Education, Experience, Skills

  • Master in Business Administration or equivalent
  • Experience in working with Salesforce
  • Basic knowledge of Prince2, Agile or other project management tools
  • Basic knowledge of Lean - Six Sigma tools
  • Fluent in English and preferably knowledge of Dutch
  • Hands-on capabilities
  • Client focused
  • Ability to work and interact with various levels of the organization
  • Demonstrate an understanding of the broader organization and external market practice

We offer you
Naturally our appreciation for our colleagues are reflected in our conditions of employment, which, for the most part, can be adapted to your own personal wishes. We offer you:

  • The opportunity to influence the future of an international asset manager
  • An entrepreneurial and performance driven culture that gives you the freedom to use your talent, express your ideas and execute them
  • A multicultural, professional and dynamic environment stimulating you to get the best out of you and accelerate your career development
  • Modern working conditions that give room for individual choices.
The Hague

Information and application:


Please send your application for Client Experience Specialist at NN Investment Partners in The Hague including your CV via our website.

Job code:


Job posted

01 mei 2019
Apply Now

More information:

Any questions about the application process? Please call Femke Zeeman.

Femke Zeeman
m. 0031 6 51 50 97 66

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Argonweg 14
1362 AA Almere

Postbus 60184
1320 AE Almere

Tel: 036 - 7440 136

KvK 32090652
ING Bank NL91INGB065.42.67.456
BTW NL.8106.57.041.B01

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