Vacatures in Institutioneel Vermogensbeheer
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(Junior) Client Experience Specialist - NN

Locatie: The Hague
Salaris: € 2650 - € 5095 per maand
Dienstverband: Full-time

Are you looking for a new opportunity where you can contribute to NNIP’s 1st decile client experience ambition? Are you client-oriented, do you have a can-do-mentality and are you eager to learn? This might be the perfect role for you! In this role you will earn between € 2.650 and € 5.095 euro gross for working 36 hours a week.

Within NN Investment Partners we are looking for a new colleague within the Client Experience & Support team, who can pick up a broad range of activities all linked to servicing our clients and realizing improvements for our clients. We are mainly looking for someone who fits into our team, so feel free to apply even if you don’t have relevant work experience.

Your impact as (Junior) Client Experience Specialist at NN

You will have a direct impact on contributing to NNIP’s ambition of delivering first decile client experience. Within the Client experience & support team you will have diverse activities all having a clear link with servicing our clients and realizing improvements for our clients. As a (Junior) Client Experience Specialist you interact a lot with colleagues from Sales and Relationship management and will get exposure to our clients in both the institutional and wholesale domain.

Your responsibilities

The activities you will work on are very diverse and you get the opportunity to pro-actively take on new interesting tasks. Some examples of what you can expect:

  • Coordinating transitions on client investment portfolios. This involves cooperation with a lot of departments from legal to portfolio management to operations
  • Realizing improvements of our client related processes in order to deliver an excellent client experience. . You will structurally look at processes that affect our clients, analyse them and come up with ways to improve them for our clients. Examples of client processes are the account opening process with our transfer agents and the way we answer questions of our clients
  • Working closely together with our (international) sales colleagues, to enable them to service our clients. This includes hosting calls to exchange knowledge and addressing questions they have. And interconnecting sales offices leading to knowledge, opportunity and best practices sharing
  • Ensuring that we communicate pro-actively to our clients and sales colleagues about important developments, such as the impact of new regulations and organizational changes
  • Coordinating commercial assessments of certain product initiatives

Who you are

Your most important quality? You are client focused: the client comes first!
We are looking for someone with:

  • You have a Master's degree and circa 0-5 years' experience. Any (internship) experience in the asset management industry is a plus, but not a must
  • Strong communication skills in both English and preferably Dutch (verbal and written)
  • A pro-active and can-do-mentality
  • Team spirit
  • Ability to work structured and excellent planning & prioritization skills and demonstrate curiosity to learn new things

Your colleagues

Our team is a key contributor to NNIP’s ambition to deliver 1st decile client experience. The team oversees the complete value chain for our customers. In addition, the team acts pro-actively on relevant trends and developments and collaborates strongly with international sales offices and other stakeholders. Our team is quite heterogenous in terms of ages, seniority levels and backgrounds. We believe that diversity leads to new and innovative ideas.

Continue developing

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

  • Plenty of training and learning opportunities in our Learning & Development Centre
  • A large (international) network of colleagues who are keen to share their knowledge with you
  • The autonomy to set out your own development path

About NN

We help people care for what matters most to them. The world in which we live may change, but what really matters to people remains the same. Family, friends, love, health, home and of course work. You help to make our services more personal and relevant. As an organisation we can really make a difference with all our brands: Nationale-Nederlanden, NN Investment Partners, ABN  AMRO Verzekeringen, Movir, AZL, BeFrank, Zicht and OHRA.

Employee benefits

You are more than a colleague and that is something we understand very well at NN. You have many roles in life, leading to different choices. At NN we give you the opportunity to select employee benefits that are important to you. For instance buying additional leave days and flexible working hours. In consultation with your manager and your direct colleagues, you are able to work out of any location at any time. You get enough flexibility to adjust your working pattern to your personal needs. Also part of the benefits are (currently online) sports lessons and a special allowance to set up your home office and internet use. In addition, you will receive:

  • Salary between € 2.650 and € 5.095 euro gross for 36 hours a week, depending on your knowledge and experience
  • Collective pension scheme with a personal contribution of only 6%
  • 194.4 hours of leave, based on a 36-hour week (that’s 27 vacation days for a 5-day working week) and one Diversity Day
  • Holiday allowance and a 13th month, paid with your monthly salary
  • NS Business Card 2nd class, which gives you unlimited travel 7 days a week. Do you prefer to travel with your own transport? Then you can declare the kilometres travelled for business and commuting

Because of coronavirus, all NN colleagues are currently working from home fully digitally. We are in preparation of working both from home and at the office. The official location for this job is The Hague.

Will you be our new colleague?

If you are enthusiastic about this vacancy and think that you would be a good fit for the team at NN, we would like to invite you to apply. We are very keen to find out who you are, what motivates you and what you can contribute to this role at NN.

Apply now

If you have any questions about the vacancy or the process, give us a call or let us know on WhatsApp. You can reach out to Renée Schellekens, Head of Client Experience & Support via 06-20538573. If you have any questions about the procedure, please contact Iris Konijnendijk via 06-13578201 or

This is a permanent position. A candidate will receive a contract from NN and we are not open to interim/freelance assignments and/or candidates or recruitment agencies. Thank you very much for your understanding.

The Hague

Informatie en sollicitatie:

Direct solliciteren:

Please send your application for (Junior) Client Experience Specialist at NN in The Hague including your CV via our website.

Vacature geplaatst op
12 januari 2022
Direct Solliciteren
Meer informatie:
Iris Konijnendijk
m. 06 13 57 82 01

Lees alles over werken bij NN

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